Last updated: September 2026
Japanztravel/Pacifica Trails, operating under the Japanztravel brand ("Japanztravel", "we", "us"), respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use and protect personal information in connection with our website and services.
Depending on how you use our website and services, we may collect information including:
Where necessary for a requested service, additional traveler information may be requested. We aim to collect only information reasonably necessary for the service being provided.
We may use personal information to:
We will not use personal information beyond the purposes permitted by applicable law without obtaining any consent required by law.
Where necessary to provide assistance requested by a customer, information may need to be communicated to airlines, hotels, transportation providers, restaurants, attractions, booking platforms or other third-party service providers. We will limit such information to what is reasonably necessary for the relevant purpose.
Where the customer completes a reservation directly with a third-party provider, information submitted directly to that provider is governed by that provider's own privacy policy.
We may use third-party companies to support the operation of our business, including website hosting, communications, customer management, payment processing, analytics, cloud storage and other technology services. Such providers may process information on our behalf where necessary to provide their services.
Travel is international by nature. Where a customer requests assistance concerning services outside Japan, it may be necessary to communicate relevant information to organizations located outside Japan. Where applicable, we will handle international transfers of personal information in accordance with applicable Japanese data-protection requirements.
Payments for Japanztravel services may be processed through third-party payment providers. Where payment information is entered directly into a payment provider's system, Japanztravel may not receive or store the customer's complete payment-card details. The relevant payment provider's privacy and security policies may also apply.
Our website may use cookies and similar technologies necessary for website functionality, analytics, security and improvement of our services. Depending on the technologies used on the website, additional information or consent mechanisms may be provided where required. Users may be able to control certain cookies through their browser settings.
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, disclosure or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business and record-keeping requirements, and applicable legal obligations. Information that is no longer reasonably required will be deleted or otherwise appropriately handled in accordance with applicable requirements.
Subject to applicable Japanese law, individuals may contact us concerning personal information we hold about them, including requests relating to disclosure, correction, deletion or cessation of use where applicable. Requests can be submitted using the contact information below.
We may need to verify the identity of the person making the request before responding.
If a customer provides personal information concerning another traveler, the customer should ensure that they are authorized to provide that information to us for the relevant travel-planning or concierge purpose. Please do not provide sensitive or unnecessary information unless it is required for the requested service.
We may update this Privacy Policy where necessary to reflect changes in our services, business practices or applicable requirements. The latest version will be published on our website together with its effective or last-updated date.
For privacy inquiries or requests concerning personal information, please contact:
